WE COMMIT TO GIVING YOU A STRESS-FREE WORK SITE!
Depending on the service we are giving you, it may be slightly invasive. We will communicate beforehand and make sure you are fully prepared for each next step so there are never any surprises. We want you to be confident talking to us about a part of our service that might make you uncomfortable so we may adjust it. We will give you predictability — day in, day out.
WE COMMIT TO EXCEEDING YOUR EXPECTATIONS!
It is imperative that you tell us when we are not matching up with the expectations you have. Our goal is to exceed those expectations in every way. That means in phone communication, job quality, and even the project time line. We are passionate about making sure you are pleased with every facet of the job we do on your log home!
WE COMMIT TO KEEPING YOU AS A LONG-TERM CLIENT!
We know that this can never happen without our following through on the two prior commitments listed above. We know that word-of-mouth advertising only spreads from thrilled customers. And this is what we want you to be. And we want you to tell us if we are ever not measuring up so that we can fix it! We want this to be your last log home phone call. We want to maintain and service your log home for the next 20 years!
WE COMMIT THAT WE WILL END THE JOB AS FRIENDS!
We are committed to having an actual relationship with you. Life is too short to look at a project as purely transactional. We are just a bunch of normal guys that happen to travel around and work on log homes for a living, and we believe it is possible to actually have fun while working on your home! We want to know how the hunting is in your town. We want to know about your farm, or maybe your golf game. We look at ourselves as uniquely blessed to be able to make new friends every week in a different state.